About Outdoor-Lights.co.uk

We understand that ordering from a website can be daunting, however we are very much real.

Our company name is TECH4 Homes Ltd (8475682) we are a UK VAT registered company based in Gosport on the South Coast.

We operate from a commercial unit, currently have 5 staff and also have a click & collect trade counter.

You can easily contact us by email, live chat or telephone.

You may notice references to TECH4 and our email is also @tech4.co.uk.

This is because our parent company is called TECH4.

We are a niche online retailer of home technology, audio visual, security & lighting products within the UK.

You can learn more at www.tech4commerce.co.uk

We do have a physical premises in Gosport on the South Coast with a click & collect trade counter

However we don't have a retail shop to browse so whilst you are welcome to visit us to discuss your project we don't have lights on display.

Delivery Information

We keep all of our best selling items in our South Coast (Gosport) warehouse ready for fast deliveries.

A number of items are sent directly from our suppliers warehouses so some orders may come from a different courier.

Our team work hard to keep all items in stock and available, in the unfortunate event of an item being unavailable we'll get in touch ASAP to discuss our options

All UK orders over £50 have the option for free standard delivery.

Our delivery rates can be seen on this page: Delivery Info

Sometimes you may receive your order in multiple packages at no extra cost. This is because we often ship products directly from manufacturers or from our separate fulfilment warehouse.

Most commonly all items will be received on the same day, if not you'll usually get a separate tracking number for each package so you can see the status of each item.

Yes in most cases as the majority of orders are updated with a tracking number. We mostly use Parcelforce & DPD for our deliveries.

Some items are sent directly from manufacturers and may not include a tracking number however we do aim to provide tracking for the majority of orders.

As of June 2021 we are only shipping within the UK due to Brexit complications.

We are able to ship into Northern Ireland but you will need to contact our team to arrange a quote.

Please be aware that some of the brands we sell are restricted to UK sales only.

Returns / Refunds / Issues

We are here to help. In the first instance please contact our team so we can run through some checks on the phone.

We can then assist with the warranty claim with the manufacturer on your behalf.

All warranties are with the manufacturer directly however we will assist every step of the way.

Please note that if your item is out of warranty we are unable to help with a replacement.

Yes, we offer an industry leading 30 day returns policy

Learn about our returns details here.

If you need to cancel an order please contact our team on 02393 190956 ASAP.

Our warehouse runs extremely efficiently and orders are usually dispatched within hours of being received so it is vital that you contact us as soon as possible.

If your item has already shipped then unfortunately we are unable to cancel it and the item will need to be returned to us for refund.

In the rare event that your order is missing an item please contact us in the first instance.

Our warehouse features CCTV cameras over all packing benches so we can easily check parcel contents and advise further.

Free Delivery

Get free standard UK delivery on all orders over £99.